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Meet the Team

We are no ordinary Claims Management Company

We have named individuals each working tirelessly on behalf of our customers – people like you – many of whom have lost life-changing amounts of money due to negligent advice. Wholly independent, with a long-standing reputation as a market leader, we pride ourselves on high levels of bespoke, personal service.


We believe our wealth of experience in handling complex financial mis-selling claims is unparalleled. This is backed by our proven track record of success in recovering large sums of money for our customers. Our knowledge and understanding of precisely what the Financial Services Compensation Scheme will look for, enables us to offer you the best possible support and advice, whilst removing all the stress from your pension or property claims.

Our Mission

To work endlessly to recover money for people who have suffered because they were given poor or negligent financial advice.


Our Core Values


Honesty    Expertise    Dedication    Service


Michael Coyne

Managing Director

Ben Parslow

Operations Director

Peter O'Donnell


Management Team

Debbie Clark

Group Accountant and HR Manager

Chris Sharman

Customer Engagement and Marketing Manager

Georgina Toy

Claims Processing and Investigation Manager

Claims Customer Engagement and Marketing Team

Amy Harris

Claims Adviser

Jim Maynard

Claims Adviser

Samantha Elliott

Digital Marketing Executive

Claims Writing, Processing and Investigation Team

Diane Ingram

Claims Writer

David Stafford

Claims Administrator

Pilar Barona

Claims Administrator

Bronwyn Faull

Customer Support Administrator

Zoe Cleveland

Customer Support Administrator

IT Systems and Finance Team

Alexandra Orpen

Legal Cashier

Helen Foan

Applications Administrator



The Claims Bureau Limited are a claims management company. You do not have to use our service as you are entitled to make a claim yourself for free, either to the person against whom you wish to complain or to the relevant statutory ombudsman (The Financial Ombudsman Service or The Pension Ombudsman Service), or the statutory compensation scheme (The Financial Services Compensation Scheme) if it falls within their remit, providing where applicable you have approached the company in question first.


The Claims Bureau, a limited company registered in England & Wales (registered number 08075880), registered at the above address). The Claims Bureau Limited is authorised and regulated by the Financial Conduct Authority (see the FCA register at Reference 830392). The Claims Bureau is registered with the ICO (Z3299040).

8.30am - 5pm Monday to Thursday & 8.30am - 2.00pm Friday 

+44 (0)1903 868 251   |

The Claims Bureau, Suite 3 & 4, Anchor Springs, Littlehampton, West Sussex BN17 6BP

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