Meet the Team

We are no ordinary claims management company.

We have named individuals each working tirelessly on behalf of our customers – people like you – many of whom have lost life-changing amounts of money due to negligent advice. Wholly independent, with a long-standing reputation as a market leader, we pride ourselves on high levels of bespoke, personal service.


We believe our wealth of experience in handling complex financial mis-selling claims is unparalleled. This is backed by our proven track record of success in recovering large sums of money for our customers. Our knowledge and understanding of precisely what the Financial Services Compensation Scheme will look for, enables us to offer you the best possible support and advice, whilst removing all the stress from your pension or property claims.

Our Mission:

To work endlessly to recover money for people who have suffered because they were given poor or negligent financial advice.


Our Core Values:


• Honesty
• Expertise
• Dedication
• Service

Michael Coyne

Managing Director

The Directors

Ben Parslow

Operations Director

Peter O'Donnell


The Management Team

Debbie Clark

Financial Controller and HR Manager

Chris Sharman

Customer Engagement and Marketing Manager

Georgina Toy

Claims Processing and Investigation Manager

The Customer Engagement & Marketing Team

Amy Harris

Claims Adviser

Jim Maynard

Claims Adviser

Sarah Allen

Claims Adviser

Lara Sargent

Social Media / Marketer

The Customer Support Services Team

Zoe Cleveland

Customer Support Services Administrator

David Stafford

Claims Administrator

Pilar Barona

Claims Administrator

The Claims Processing & Investigation Team

Bronwyn Faull

Customer Support Administrator

Diane Ingram

Claims Writer

Rob Shanahan

Claims Writer

IT Systems & Finance

Alexandra Orpen

Legal Cashier

Helen Foan

Applications Administrator

Lukasz Hertlein

Compliance & Systems Assistant

Authorised & Regulated by the Financial Conduct Authority:

Reference Number: 830392

Registered in England - Company No. 08075880. VAT registration no: 188 6596 35.

8.30am - 5pm Monday to Thursday & 8.30am - 2.00pm Friday 

+44 (0)1903 868 251   |

The Claims Bureau, Suite 3 & 4, Anchor Springs, Littlehampton, West Sussex BN17 6BP

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