RBS Global

The Royal Bank of Scotland (“RBS”) has been subjected to a number of well-publicised and serious allegations over the last two years in relation to the conduct of its Global Restructuring Group (“GRG”).

The Allegations and the Tomlinson Report

The allegations led to the publishing of a detailed report by Dr Lawrence Tomlinson in November 2013, entitled “Banks’ Lending Practices: Treatment of Businesses in Distress”. Essentially, the report alleges that RBS used its GRG division to generate revenue from customers in financial distress by charging increased fees, interest margins and the devaluing of assets. Further, more specific allegations regarding GRG’s practices raised in the report include:

  • Minor breaches of loan covenants being relied upon by RBS in order to force a transfer of customers’ businesses into the Bank’s GRG;

  • 'The undervaluing of customers’ property resulting in a breach of loan-to-value covenants; and

  • systematic and institutional’ behaviour in artificially distressing otherwise viable businesses, putting its customers ‘on a journey towards administration, receivership and liquidation'.

Property Participation Fee Agreements

As part of RBS’s GRG strategy, it required a number of customers to enter into Property Participation Fee Agreements (“PPFAs”) with its subsidiary, known as ‘West Register’. A PPFA is essentially a contract which provides for a return or payment from the Bank’s customer, and which is linked to the value of the customer's asset(s). In certain circumstances, customers may have a claim against the Bank in relation to the PPFA, e.g., if they have been unfairly and unlawfully forced into entering into it or they have been negligently advised as to its terms.

How can we help you?

We have received and acted upon a number of complaints from clients in relation to RBS’s GRG division, West Register and/or Property Participation Fee Agreements and are experienced in advising and dealing with such matters.



The Claims Bureau Limited are a claims management company. You do not have to use our service as you are entitled to make a claim yourself for free, either to the person against whom you wish to complain or to the relevant statutory ombudsman (The Financial Ombudsman Service or The Pension Ombudsman Service), or the statutory compensation scheme (The Financial Services Compensation Scheme) if it falls within their remit, providing where applicable you have approached the company in question first.


The Claims Bureau, a limited company registered in England & Wales (registered number 08075880), registered at the above address). The Claims Bureau Limited is authorised and regulated by the Financial Conduct Authority (see the FCA register at www.fca.org.uk/register/ Reference 830392). The Claims Bureau is registered with the ICO (Z3299040).

8.30am - 5pm Monday to Thursday & 8.30am - 2.00pm Friday 

+44 (0)1903 868 251   |   info@theclaimsbureau.co.uk

The Claims Bureau, Suite 3 & 4, Anchor Springs, Littlehampton, West Sussex BN17 6BP

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