Protecting your privacy is important to us. This privacy statement explains how we collect, store and use the information you provide. Please read this privacy statement provided by The Mortgage Claims Bureau Ltd (trading as The Claims Bureau) fully, as once you use their website, you will be deemed to have read and accepted this statement.

What personal information is collected via the website?

We will only collect personal information about you, given by you, when you complete a contact form requesting us to contact you, when you contact us online using our secure live-chat facility (provided by Tawk.to) or when you complete and return an application form.

What happens with the information provided/collected?

We may use the information you provide to contact you, for product administration/development and for customer research. The information you provide through this website may be used by The Mortgage Claims Bureau Ltd and all companies which are trading styles of The Mortgage Claims Bureau Ltd to provide you with information using any of the details given, including by email and/or mobile, about theirs and other companies products and services that may be of interest to you. Where we use your personal information to tell you about other products and services, we will give you the opportunity to inform us that you do not wish your details to be used in this way. We may pass your details onto other selected companies so they can send you information (by email and/or mobile) about their products and services. We may also use or disclose information to the extent required by law, court order, as requested by other government law enforcement authority, or to enforce legal rights.

The Mortgage Claims Bureau Ltd does not transfer personal information outside the European Economic Area (EEA – which currently comprises of the member states of the European Union plus Norway, Iceland and Lichtenstein).

Safeguarding your personally identifiable information

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided.

Our site may, from time to time, contain links to and from the other websites of business partners and affiliates/advertisers. If you follow a link to any of these websites please note that they have their own privacy policies and that we do not accept any liability for these policies. It is your responsibility to check these privacy policies before submitting any data to them.

Our live-chat facility is provided by ‘Tawk.to ltd’, a third party who provide a secure online messaging service where all conversation transcripts are automatically saved to a secure account, accessed only by authorised officials of The Mortgage Claims Bureau Ltd who are permitted to use it. Visit their website www.tawk.to for more information, or if you wish to read the full privacy statement provided by Tawk.to for all users of the service, click here.

Review, correction and deletion of information from our files

If for any reason you are concerned that the personal information maintained by us is inaccurate or if you wish to undertake a data subject access request or have your information removed from our records please email info@theclaimsbureau.co.uk and we will be happy to review, update or remove information as appropriate. We will keep your information unless you ask us to remove it. If you are unhappy with the way we have used your information, details of our complaints procedure can be viewed by clicking here.

Cookies

When using this website, some information may be collected automatically using “cookies”. These are small text files which facilitate the processing of your data and enable us to analyse how the site is being used. Two types of cookies are used; temporary cookies which form part of the security process when using the website: and permanent cookies which identify the link used to find the website, check your browser so that we can make sure that our website and services work well with your computer and to help us monitor traffic on our website.

We do not pass on or sell cookies to any other companies. Further information on the use and managing of cookies can be found at www.allaboutcookies.org